Refund policy

At Supbora Beachwear, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund policy:

Eligibility for Refunds

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

  • Swimwear and beach towels that have been used or washed.
  • Items that are damaged due to misuse or negligence.

How to Initiate a Refund

  1. Contact our customer service team at [email protected] to request a refund and receive a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging and include the RMA number.
  3. Ship the item to the address provided by our customer service team.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please follow the same return process and indicate your desired exchange in your communication with our customer service team.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].

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