Faq
Shipping & Delivery
Q: What are the shipping options and costs?
A: We offer standard and express shipping. Costs vary based on destination and order size.
Q: How long does delivery take?
A: Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
Q: Do you ship internationally?
A: Yes, we ship to most countries. International shipping times and costs vary.
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, we accept returns and exchanges within 30 days of purchase, provided items are unworn and in original condition.
Q: How do I initiate a return or exchange?
A: Contact our customer service team for instructions and a return authorization number.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the return is due to our error.
Product Information
Q: Do you have size guides?
A: Yes, we provide detailed size guides for all our products to help you find the perfect fit.
Q: Are your products true to size?
A: Our products are designed to be true to size. Please refer to our size guides for accurate measurements.
Q: How can I care for my products?
A: Care instructions are provided on each product page. Follow these to ensure longevity and quality.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information.
Q: Can I save my payment information for future purchases?
A: Yes, you can securely save your payment information in your account for quicker checkout.
Customer Support
Q: How can I contact customer support?
A: You can reach us via email at [email protected] or through our contact form.
Q: What are your customer support hours?
A: Our support team is available Monday to Friday, 9 AM to 5 PM GMT.
Q: Can I track my order?
A: Yes, you will receive a tracking number once your order ships. Use this to track your delivery status.